In today’s dynamic business world, many changes are happening due to digital transformation and remote work. Video services have emerged as essential tools for businesses to communicate more efficiently with their employees, customers, and business partners. Comprehensive online communication infrastructure like Assistbox can assist companies in developing more effective, efficient, and user-friendly communication solutions while also speeding up employees’ adaptation to video services.

Here are five steps to facilitate this transformation process:

1- Education and Awareness Building:

Providing training to employees about the significance and benefits of video services is a critical step in accelerating the adaptation process. Conducting in-house training sessions and creating informative materials can raise awareness among employees about the usage and advantages of video services. Emphasizing how this processes enhance  collaboration and productivity is also essential.

2- User-Friendly Interface: 

A user-friendly interface for the video service infrastructure enables employees to adapt to the solution easier. With ready-to-use SDKs and screens like Assistbox, companies can eliminate complex integration processes and offer employees a simple and seamless interface to interact with.

3- Start with a Pilot:

It is essential, to begin with a small-scale pilot program before implementing video services organization-wide. Selecting a few departments or teams to try out the video services, actively seeking their feedback, and identifying areas for improvement. This approach allows companies to refine the process before implementing it company-wide.

4- Rewards and Recognition:

Incentivizing and recognizing employees for adapting to new technology can be an effective method. You can reward employees actively using video services within the organization, share success stories, and appreciate those who actively contribute to this new communication method.

5- Feedback and Improvement:

Obtaining feedback from employees and continuously improving the solution is crucial during the adaptation to video services. The customizable features of Assistbox facilitate making necessary adjustments based on employee needs and feedback, ensuring a superior user experience.

In conclusion, a comprehensive online communication infrastructure like Assistbox can expedite employees’ adaptation to video services. By effectively managing education, a user-friendly interface, pilot programs, rewards, and feedback processes, you can smoothly transition your employees’ to this new communication method, fostering maximum efficiency and collaboration throught your business.

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Technology is rapidly advancing across industries, revolutionizing our lives and making processes more efficient. The insurance sector has embraced this fast-paced change and has reaped numerous benefits and advantages through the implementation of the Assistbox remote claim adjustment application.

Fast and Efficient Service

Remote claim adjustment enables insurance companies to deliver fast and effective service in resolving reported damages. By utilizing live video calls via browser or application, insurers can instantly assess the extent of the claim and expedite necessary processes. In fact, data from insurance companies utilizing this service indicate that case closure times can be reduced from av average of 17 days to as little as 6 days, ensuring swift resolution for policyholders.

Remote Access

Assistbox eliminates the need for physical visits during the claim adjustment process. This not only saves valuable time spent on travel but also reduces associated expenses. What traditionally took three days to adjust can now be completed in just five minutes through remote claim adjustment, offering unparalled efficiency.

Reliable and Transparent Process

Real-time adjustment of claims through video provides insurers with the opportunity to prevent potential fraudulent claims, enhancing the reliability and transparency of the process. Studies have shown that adjustments made through live video calls can prevent up to 15% of fradulent claims compared to adjustments based solely on photographs. This proactive approach minimizes fraudulent activity and ensures a trustworthy claims handling system.

Environmentally-Friendly Approach

Remote claim adjustment significantly reduces the need to travel, leading to a notable decrease in carbon emissions. Each claim adjustment conducted remotely through video saves an estimated 10.8 kg of CO2 emissions compared to physical adjustments. This eco-friendly approach not only aligns with sustainability goals but also helps insurance companies cut costs associated with travel.

Enhanced Customer Satisfaction

In today’s servicfe oriented world, customers value speed and technological advancements when interacting with institutions. The advanced technology provided by Assistbox accelerates and simplifies insurance processes, resulting in increased customer satisfaction. This service has been proven to generate an average increase of 30% in customer satisfaction scores, demonstrating its positive impact on policyholders’ experiences.

Since its establishment in 2019, our remote claim adjustment infrastructure has ushered in a new service approach within the insurance industry. We have consistently contributed to faster and more effective execution of claim adjustment processes for companies that have embraced this innovative solution.

If you wish to leverage the benefits offered by this groundbreaking service and simplify your claim adjustment process, we encourage you to contact our expert team for detailed information and request a demo. Our team is ready to assist you in streamlining your operations and enhancing customer satisfaction through remote claim adjustment.

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In the face of the devastating earthquake disaster that has hit Turkey, as Assistbox, we have taken the responsibility to provide the necessary support from the very first day. Therefore, we have decided to offer our cloud video call infrastructure for free to all volunteer projects aimed at helping the earthquake victims.

The earthquake has caused a significant loss of homes and material possessions, as well as emotional and spiritual distress to many people in the affected region. As the initial impact subsided, the various needs of the earthquake victims and the teams working in those areas emerged. We also wanted to contribute to meeting these needs in the most effective way possible.

For this purpose;

Until the wounds of the earthquake are fully healed, we aim to continue to providing our video call infrastructure for free to all volunteer projects supporting earthquake victims. We also believe it is essential to be more prepared for future disasters, and therefore, such solutions should be available for use at all the times.

We are committed to doing everything possible to help everyone that affected by the earthquake disaster. If you require our infrastructure in this process, please contact us at info@assistbox.io. We express our gratitude to everyone supporting the earthquake victims, and we will continue to do our part in this process.

With the rapid development of technology, our shopping experience is ever-changing. Therefore, 1:1 Live Video Shopping offers an interactive and real-time shopping experience where customers have access to everything they need without leaving the comfort of their homes. Customers prefer to make a live video call with an expert to learn more about products, see products live, and feel more confident with their purchases. As a result, this practice becomes a great way to highly personalize the shopping experience and ensure that customers are supported every step of their journey.

1:1 Live Video Shopping has become a powerful tool in the retail industry, allowing businesses and individuals to connect with their customers in a more personal and engaging way. During the live session, a personal shopping assistant can showcase products and answer customer questions in real-time. This dynamic and interactive experience helps to build trust and relationships with customers and can lead to increased engagement and loyalty.

Statistics show that a 1:1 Live Video Shopping service is an effective way to drive sales along improve customer satisfaction. By showcasing products in a live video call, businesses create a sense of action and excitement that encourage customers to make a purchase. Furthermore, platforms, that offer this service in a way that meets the needs of corporate companies, often provide businesses with valuable data and analytics, including information about how long customers stay on the call, which products are most popular, and where customers are located. This data helps businesses refine their marketing strategies, improve their overall performance, and make spot-on decisions about inventory and product offerings.

1:1 Live Video Shopping is a powerful tool for businesses who are seeking to connect with customers, drive sales, and differentiate themselves from the competition in the rapidly evolving world of e-commerce.

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Remote support is the integration of video call technologies into support processes. Leading companies are now offering remote support to provide fast, effortless, and continuous support to their customers and employees. Remote support not only ensures continuous and optimized support but also reduces the need to travel and costs.

The biggest question companies face after deciding to give remote support is how to decide on a provider. There are lots of different options out there for video calling infrastructure. This makes companies think that any video-calling API is enough to give remote support. Unfortunately, that is not the case.

Video calling APIs are developed for interpersonal communication. These applications do not have the competencies for remote support.

What makes Assistbox different than video call APIs?

Many video call APIs have features such as voice calls, video calls, and video conferencing; they also offer chat and file/photo sharing possibilities. You can use video calling APIs for screen sharing or recording your call. They even have the white label option. But these features are not enough to use them as a remote customer service application.

Assistbox is an online communication and support platform developed for institutions to provide visual support to their customers and employees. Our mission is to be the video call solution partner of corporate companies. We know their needs, and their ways of operating and we work accordingly.

Assistbox has all the features a video call API offers, but it also has other features created specifically for remote support needs.

These are several features of Assistbox, but it has much more to offer.

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Co-browsing is short for collaborative browsing. It means agents and customers to browse and control the same page or app live. Co-browsing is used to give customers more personalized support and guidance.

Co-browsing is an essential part of remote support if you are dealing with mobile or desktop devices. Giving remote support provides your customers with an easier solution process. You might have a tool that your retailers use. They might have some problems with the tool from time to time. Using co-browsing, you can easily help them. Or your customers might have a problem with the usage of your mobile application. In this case, the addition of co-browsing enhances the customer experience.

Most remote support applications have screen-sharing features. Sharing screen is a great opportunity to help understand the problem. But, via sharing screen, your employees can only direct customers to help them solve the problem. It is known that not every customer has the same technological capacity. Using co-browsing, you can not only direct them but also control their device.

You may wonder if it will help your team solve issues quickly and effectively. The answer is, yes, it will. Since it gives your employees the opportunity to provide live and personalized guidance, the work will be more effective. They will also have a better understanding of the digital journey of their customers.

Another question companies have is if co-browsing is safe since your employees may see personal details about customers. If necessary, you can hide any detail, text, or image from your customer representatives and give your customers a safer experience.

Co-browsing is only one of the features Assistbox has to give you and your customers a better remote support experience.

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Finance companies started to use video calling technologies for their processes recently. The most popular use cases in the finance industry are video consultation and customer onboarding.

Customer behaviors have changed. Especially the pandemic forced everyone all around the world to be more online. Customers are used to new ways of getting service. They want everything to be available online. They shop online, work online, and receive health services online. Why shouldn’t they get financial services online?

It is no secret that people prefer online banking opportunities instead of bank branches. But personal contact is still an essential part of financial services. Therefore, Assistbox offers its video call infrastructure for the finance industry.

For the video consultation process, customers schedule an appointment with the advisors, or they can click on a button on the website for instant connection. Thus, customers have a personalized session with a financial advisor without needing to leave their homes.

For the customer onboarding process, after completing the biometric verification part, customers are connected to customer representatives to open their accounts quickly without the need to go to the bank branch.

Here are some benefits of implementing video calls into your processes for the finance industry:

Assistbox is used by leading finance companies for video call services.

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We all want to reach information quickly nowadays. Our habits have changed especially after the COVID-19 pandemic. Companies, trying to keep up with the trends, use technology to create customer-friendly processes. Chatbots are seen as one of the most efficient tools to support customers as quickly as possible. Most companies implement chatbots on their websites thinking that they will provide a great service and increase customer satisfaction. Unfortunately, chatbots cannot fully replace human contact.

According to a survey conducted by Verint, customers see their relationship with chatbots as “complicated”. 32% of customers say the chatbots rarely or never understand them. 30% of customers say chatbots rarely or never fully answer their questions. Since they are not able to resolve their problems via chatbots, 55% tend to speak to a human after contacting a chatbot.

Customers, who feel like chatbots don’t get all the information they need, decide to contact a human. This process is not only time-consuming but also decreases customer satisfaction. Don’t worry, Assistbox is here to help.

Assistbox is focused on such issues and helps you support your customers’ needs instantly, via video call. Using this infrastructure, companies provide visual engagement at every customer touchpoint.

How can Assistbox help you?

It is possible to integrate Assistbox into your existing chatbot. After understanding what your customer needs via chatbot, let your customers have a quick video call with the relevant representatives. Using this infrastructure, in addition to removing the above-mentioned issues, you will also provide a trendy service to your customers.

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With the Assistbox application, retail companies can give their customers first-class, personalized service. They add a button to their website to connect customers to the customer representatives, or to the style advisors, etc. Thus, customers can see the product live and get any information they need.

Before the Integration

Assistbox is used by leaders in the retail industry. Customers are very satisfied with the service. The use of Assistbox did not only increase customer satisfaction but also increased online sales. But the problem was that the sales made on Assistbox could not be tracked. Companies could not follow if the customer had used video chat before buying a product. This was causing a problem because companies did not know if the video chat application was doing the job.

Assistbox had a request from one of its customers for Google Analytics integration. Since Assistbox has a flexible infrastructure, it can be integrated into any system or internal process. The required integration was made quickly to help the process.

After the Integration

With the integration, events such as call started, the call ended, and messages sent on chat can now be tracked on Google Analytics. Companies can now see if the customer who used the video chat application has bought any product. They can also see if the customer who purchased a product had a video call with any of their representatives and they use this information to give bonuses to their employees.

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The SAP integration of Assistbox resulted from a necessity of one of its customers, Boyser.

The collaboration of Assistbox and Boyser started in 2021. Boyser is an after-sales service company for products sold by Erciyes Anadolu Holding group companies, such as İstikbal, Bellona, and Mondi Home. It is using Assistbox for its customer visit processes. Here you can read the success story of Boyser.

Before Integration

When Boyser started using Assistbox, Assistbox did not have SAP integration, because none of its users needed that before. But Boyser is using SAP for ticket management. Because Assistbox did not have SAP integration, Boyser had to run their ticket management manually on SAP. This process was causing loss of data and incorrect data entry in some cases. In addition, it was a waste of time on the Boyser after-sales experts’ end.

Considering the difficulties they are having, Boyser decided to contact Assistbox to see if the SAP integration was possible. Assistbox has a flexible infrastructure. Thus, it can be integrated into any system or internal process. This integration was made quickly to help with the issues.

After Integration

With the integration, an end-to-end process was created and the problems Boyser was having ended. Now, Boyser after-sales experts do not need to manually create records on Assistbox. They transfer all the necessary customer data from their internal systems and the record is created automatically. Also, an SMS containing the call link is now sent to the customer automatically. In addition, at the end of the call, all the data on Assistbox about the customer and the problem they have is automatically transferred to Boyser’s systems. With the new process, the data loss and incorrect data entry were prevented and the time the experts spend to transfer the data was avoided.

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