Technology is rapidly advancing across industries, revolutionizing our lives and making processes more efficient. The insurance sector has embraced this fast-paced change and has reaped numerous benefits and advantages through the implementation of the Assistbox remote claim adjustment application.

Fast and Efficient Service

Remote claim adjustment enables insurance companies to deliver fast and effective service in resolving reported damages. By utilizing live video calls via browser or application, insurers can instantly assess the extent of the claim and expedite necessary processes. In fact, data from insurance companies utilizing this service indicate that case closure times can be reduced from av average of 17 days to as little as 6 days, ensuring swift resolution for policyholders.

Remote Access

Assistbox eliminates the need for physical visits during the claim adjustment process. This not only saves valuable time spent on travel but also reduces associated expenses. What traditionally took three days to adjust can now be completed in just five minutes through remote claim adjustment, offering unparalled efficiency.

Reliable and Transparent Process

Real-time adjustment of claims through video provides insurers with the opportunity to prevent potential fraudulent claims, enhancing the reliability and transparency of the process. Studies have shown that adjustments made through live video calls can prevent up to 15% of fradulent claims compared to adjustments based solely on photographs. This proactive approach minimizes fraudulent activity and ensures a trustworthy claims handling system.

Environmentally-Friendly Approach

Remote claim adjustment significantly reduces the need to travel, leading to a notable decrease in carbon emissions. Each claim adjustment conducted remotely through video saves an estimated 10.8 kg of CO2 emissions compared to physical adjustments. This eco-friendly approach not only aligns with sustainability goals but also helps insurance companies cut costs associated with travel.

Enhanced Customer Satisfaction

In today’s servicfe oriented world, customers value speed and technological advancements when interacting with institutions. The advanced technology provided by Assistbox accelerates and simplifies insurance processes, resulting in increased customer satisfaction. This service has been proven to generate an average increase of 30% in customer satisfaction scores, demonstrating its positive impact on policyholders’ experiences.

Since its establishment in 2019, our remote claim adjustment infrastructure has ushered in a new service approach within the insurance industry. We have consistently contributed to faster and more effective execution of claim adjustment processes for companies that have embraced this innovative solution.

If you wish to leverage the benefits offered by this groundbreaking service and simplify your claim adjustment process, we encourage you to contact our expert team for detailed information and request a demo. Our team is ready to assist you in streamlining your operations and enhancing customer satisfaction through remote claim adjustment.

Contact us to find out what Assistbox can do for you.

The SAP integration of Assistbox resulted from a necessity of one of its customers, Boyser.

The collaboration of Assistbox and Boyser started in 2021. Boyser is an after-sales service company for products sold by Erciyes Anadolu Holding group companies, such as İstikbal, Bellona, and Mondi Home. It is using Assistbox for its customer visit processes. Here you can read the success story of Boyser.

Before Integration

When Boyser started using Assistbox, Assistbox did not have SAP integration, because none of its users needed that before. But Boyser is using SAP for ticket management. Because Assistbox did not have SAP integration, Boyser had to run their ticket management manually on SAP. This process was causing loss of data and incorrect data entry in some cases. In addition, it was a waste of time on the Boyser after-sales experts’ end.

Considering the difficulties they are having, Boyser decided to contact Assistbox to see if the SAP integration was possible. Assistbox has a flexible infrastructure. Thus, it can be integrated into any system or internal process. This integration was made quickly to help with the issues.

After Integration

With the integration, an end-to-end process was created and the problems Boyser was having ended. Now, Boyser after-sales experts do not need to manually create records on Assistbox. They transfer all the necessary customer data from their internal systems and the record is created automatically. Also, an SMS containing the call link is now sent to the customer automatically. In addition, at the end of the call, all the data on Assistbox about the customer and the problem they have is automatically transferred to Boyser’s systems. With the new process, the data loss and incorrect data entry were prevented and the time the experts spend to transfer the data was avoided.

Contact us to find out what Assistbox can do for you.

Video calling services have shown success for customer support processes in different industries, such as insurance, finance, healthcare, retail, etc. Starting to use this new service, companies face a new problem: how to make their team excited about adopting this new process. Here is our 3-step solution to do so:

1. Explain the benefits: You decided to give video support because you understand that it is the new trend, and your customers are expecting such a service. Unfortunately, your team might not be aware of this situation. Have a meeting with them to explain the benefits of video calling services. Let them know that it is easier for them to give video support instead of voice support since in many cases it is quicker to just show the solution than try to explain it. It is also much more reliable for the customer. Giving this service, they will have the opportunity to help more customers, since the solution times will shorten, and first-time resolution rates will increase. Also, there will be a rise in sales with the up-selling and cross-selling possibilities.
2. Create goals and KPIs: Now your team knows about the value of video calling for your organization, it is time to set clear goals and KPIs. You can have goals about the time that will be saved, sales conversion rates, or customer satisfaction. It is important to communicate these goals clearly with your team.
3. Share success stories with the whole team: Some team members may understand the benefits and the value of video calling services better than others. These members will be getting better outcomes. To set an example for all your employees, create time to hear from those successful employees. Let them share their experience. This will motivate the other members of your team. In addition to employee stories, it is also crucial for your team to hear from your customers. Share positive customer reviews with your team regularly. Also, talk about how you can improve the customer experience together.

If you haven’t started providing video call service yet, contact us to see how Assistbox can help.