Video calling services have shown success for customer support processes in different industries, such as insurance, finance, healthcare, retail, etc. Starting to use this new service, companies face a new problem: how to make their team excited about adopting this new process. Here is our 3-step solution to do so:

1. Explain the benefits: You decided to give video support because you understand that it is the new trend, and your customers are expecting such a service. Unfortunately, your team might not be aware of this situation. Have a meeting with them to explain the benefits of video calling services. Let them know that it is easier for them to give video support instead of voice support since in many cases it is quicker to just show the solution than try to explain it. It is also much more reliable for the customer. Giving this service, they will have the opportunity to help more customers, since the solution times will shorten, and first-time resolution rates will increase. Also, there will be a rise in sales with the up-selling and cross-selling possibilities.
2. Create goals and KPIs: Now your team knows about the value of video calling for your organization, it is time to set clear goals and KPIs. You can have goals about the time that will be saved, sales conversion rates, or customer satisfaction. It is important to communicate these goals clearly with your team.
3. Share success stories with the whole team: Some team members may understand the benefits and the value of video calling services better than others. These members will be getting better outcomes. To set an example for all your employees, create time to hear from those successful employees. Let them share their experience. This will motivate the other members of your team. In addition to employee stories, it is also crucial for your team to hear from your customers. Share positive customer reviews with your team regularly. Also, talk about how you can improve the customer experience together.

If you haven’t started providing video call service yet, contact us to see how Assistbox can help.