With Assistbox, companies that offer after-sales services such as technical service offer instant solutions to their customers by getting rid of the obligation of on-site service. Be as close as a mobile device to your customers who need support and minimize your operational costs while providing a unique customer experience.
Let your customers get an appointment from your support team or request instant service by clicking the button on your website.
Investigate the problem as if you were physically with the customer with Assistbox capabilities.
If possible, solve the problem by directing the customer or achieve success in the first physical visit by doing an exploratory work.
Let your customer and technical service representative mutually confirm that the problem has been resolved, and let your customer rate the service. You have successfully completed another video technical support call.
Assistbox empowers its business partners with the solutions it offers. With this opportunity, business partners offer high value-added solutions to their customers and differentiate themselves from the competition.
Which data is stored by Assistbox? Where is the data stored?
If Assistbox is used as a cloud service, all data such as photos, videos, etc. that are created during the call are transferred to the cloud. If the call is not made anonymously, the name, surname and, if available, phone and e-mail address of the customer are stored in the cloud. Assistbox servers are located in Turkcell Gebze Datacenter in Turkey.
Can we embed the Assistbox mobile application in our mobile application?
Yes. Assistbox mobile app has SDKs for Android and iOS. You can embed Assistbox in your mobile application with a single line of code.
What types of reports can I access through the admin panel?
You can track the number of incoming and answered calls, the duration of calls and the waiting times on the customers' side, based on the categories you have created through the Assistbox admin panel. You can follow the same statistics on the basis of the representatives. In addition, you can view the online time of agents.
What is the pricing model?
Assistbox has two types of licensing. The first model is the fixed user-based model, and you only need to purchase as many licenses as there are representatives to have calls with your customers. The second model is the concurrent call based license model. In this model, you can add as many users as you want to the system. However, you will be able to make as many simultaneous calls as the license you purchased.
Is it possible to customize and/or integrate Assistbox according to our needs?
Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform, and you can integrate Assistbox with your internal systems.