Can we control where our data is stored?
Yes. Assistbox supports data residency configuration and region-based storage options.
What encryption standards do you use?
All communications are secured with TLS 1.2+ encryption. End-to-end encryption is supported depending on deployment architecture.
Can sessions be recorded? How is data retention managed?
Yes, but it is not mandatory.
Assistbox supports:
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Video, image, document, and chat recording
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Configurable data retention policies
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Customizable storage duration
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Data governance is fully configurable based on enterprise policies.
Where is data stored? Do you support data residency requirements?
Yes.
Assistbox can be deployed in multiple configurations:
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Cloud deployment
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Dedicated cluster
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On-premise installation
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Data location is configured according to regulatory and enterprise policy requirements.
Which data is stored by Assistbox? Where is the data stored?
If Assistbox is used as a cloud service, all data such as photos, videos, etc. that are created during the call are transferred to the cloud. If the call is not made anonymously, the name, surname and, if available, phone and e-mail address of the customer are stored in the cloud. Assistbox servers are located in Turkcell Gebze Datacenter in Turkey.
Can we install Assistbox on our own servers?
Yes. Assistbox offers on-premise usage option as well as cloud service. If you need, you can install Assistbox on your own servers.
On which devices can I use Assistbox?
You can use Assistbox on a computer, tablet or mobile device with a browser. Assistbox works flawlessly in all browsers. However, we recommend using Google Chrome or Firefox browsers for the best experience.
Is there an Assistbox mobile app?
Can we embed the Assistbox mobile application in our mobile application?
Yes. Assistbox mobile app has SDKs for Android and iOS. You can embed Assistbox in your mobile application with a single line of code.
Can Assistbox handle high concurrency?
Yes. Assistbox is built with horizontal auto-scaling and cluster-based architecture to support high-volume enterprise environments. Tested with 15.000 concurrent sessions under enterprise load conditions.
Do you support server-side recording?
Yes. Both client-side and server-side recording options are available.
Can we access detailed reports and analytics?
Yes. Admin panel includes operational reporting, session logs, and performance analytics.
Does Assistbox support SSO?
Yes. SAML and OAuth-based SSO are supported.
Can we integrate Assistbox into our existing systems?
Yes. Assistbox provides REST APIs, Webhooks, Web SDK, and Mobile SDKs for seamless integration.
How do you ensure high availability (HA)?
Through multi-region failover architecture, clustered services, and intelligent media routing.
Do you offer dedicated cluster options?
Yes. Dedicated cluster deployment ensures isolated infrastructure and performance guarantees for enterprise customers.
Can Assistbox be deployed on-premise?
Yes. Assistbox supports on-premise, private cloud, and fully managed cloud deployments.
Do you provide SLA-backed uptime guarantees?
Assistbox operates on a high-availability (HA) architecture with multi-region redundancy and SLA-backed uptime guarantees.
Can the platform be customized and integrated into existing systems?
Yes.
Assistbox follows an API-first architecture and supports:
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Integration with CRM systems
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Core banking and insurance platforms
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Contact center infrastructure
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Mobile SDK integration
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Enterprise-grade white-label customization
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We have extensive integration experience in regulated industries.
What is the platform availability level?
Assistbox operates with a 99.999% availability target (five-nines uptime).
Our reliability architecture includes:
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Multi-region deployment
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High Availability (HA) infrastructure
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Automatic failover mechanisms
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Intelligent load balancing
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The platform is built to support uninterrupted enterprise operations.
Can Assistbox handle high-volume enterprise operations?
Yes. The platform is designed to support large-scale, concurrent operations.
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Capable of managing millions of daily video interactions
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Built for high concurrency and traffic spikes
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Actively used in regulated industries such as banking, insurance, and telecom
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Horizontally scalable architecture
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Assistbox is engineered for mission-critical environments.
How do we start using Assistbox?
If you have decided to use Assistbox, you can contact us at info@assistbox.io or from this page.
What types of reports can I access through the admin panel?
You can track the number of incoming and answered calls, the duration of calls and the waiting times on the customers' side, based on the categories you have created through the Assistbox admin panel. You can follow the same statistics on the basis of the representatives. In addition, you can view the online time of agents.
What is the pricing model?
Assistbox has two types of licensing. The first model is the fixed user-based model, and you only need to purchase as many licenses as there are representatives to have calls with your customers. The second model is the concurrent call based license model. In this model, you can add as many users as you want to the system. However, you will be able to make as many simultaneous calls as the license you purchased.
What differentiates Assistbox from standard video solutions?
Assistbox is not just a video calling tool.
It is:
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A proprietary enterprise-grade video infrastructure
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Designed for regulated and high-volume environments
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Built with multi-region, HA, and dedicated cluster capabilities
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Capable of data residency configuration
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Enhanced with enterprise-grade AI modules
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It is engineered for secure, scalable, and compliant digital operations.
What reporting capabilities are available in the admin panel?
The platform provides comprehensive reporting tools, including:
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Call volume and duration analytics
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Agent performance metrics
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Filterable session history and logs
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Reports can be exported and integrated with external systems.
What security and authentication mechanisms are supported?
Assistbox is built to meet enterprise security standards.
Supported capabilities include:
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Single Sign-On (SSO – OpenID Connect / OIDC)
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Two-factor authentication (Authenticator app, SMS, email)
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Dynamic role and permission management
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Comprehensive logging and monitoring
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End-to-end encrypted communication
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Security and compliance are foundational principles of the platform.
Is the Assistbox infrastructure fully owned by your company?
Yes. Assistbox is built on a proprietary video infrastructure developed and maintained by our in-house engineering team.
It is not built on top of a third-party video SDK. This ensures:
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- Full control over performance optimization
- Customization aligned with regulatory requirements
- Scalable and secure architecture
- Long-term product independence without vendor lock-in
Can we use free video call applications such as WhatsApp and Zoom instead of Assistbox to provide remote support services?
No. Applications such as WhatsApp and Zoom are developed for virtual meetings and presentations and are not customizable. These applications do not have the competencies for remote support.
Is it possible to customize and/or integrate Assistbox according to our needs?
Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform, and you can integrate Assistbox with your internal systems.
Do you have authorization and role infrastructure?
Yes. According to your needs, you can give different authorizations to different roles.
