Our Success Stories
Hear from them about what we bring to institutions.
Shop Experience in the Comfort of Home
With Assistbox, brands close the gap between their online and physical stores. By connecting visitors from all online channels to a sales representative with a single click, it eliminates the need for customers to travel for needs such as seeing the product live and getting information. Maximize your purchase rates while providing a unique customer experience by using Assistbox.
20% Sales Success
Sales were made in 20% of the calls.
38% More Spend
We increased the basket amounts with the cross-selling opportunity.
6X More Traffic
We increased the time spent on the website with instant support.
98% Customer Satisfaction
Easy access to the store made the customers very happy.
Industry Leaders Trust Assistbox
9.000
Video Store Visit per Month
4.8M $
Sales per Month
5.800
Customer Appreciation per Month
Increase Your Sales, Reduce Returns and Exchange Requests
Let your customers who want to explore the product in detail, connect to your sales representative live with one click and make a purchase in a shorter time.
In addition, by promoting your products live, direct your customers to the products suitable for their needs and minimize processes such as returns and exchanges.
Why Is Assistbox Different?
We have been producing solutions for the retail industry since 2018 and we determine our roadmap according to the needs of the institutions we serve. We believe that this is the only way to build a great solution.
White-label Usage
You can edit the Assistbox platform in accordance with your brand identity (logo, color, etc.).
Advanced Integration
You can easily integrate Assistbox with all your applications such as CRM, and call center.
Survey Infrastructure
You can follow the experience of your customers with end-of-contact surveys.
Forwarding Calls
You can forward the active call to a different agent/pool.
Reporting
You can report data such as call records, and call statistics.
Easy Setup
You can easily integrate it into your website without the need for IT support.
Admin Panel
You can easily edit your sales representative pool and usage preferences from the panel.
GCPR Compliance
Assistbox infrastructure is fully compliant with GDPR legislation.
Remove Obstacles
The biggest obstacles to shopping online are the inability to see the product live, not being sure of its dimensions, and hesitation about its features. With our application that focuses on these problems, we move the physical store to online channels and remove these obstacles. Offer this opportunity to your customers right away and have a trendy experience.
New Consumer Habits
Bring solutions to consumer habits that change rapidly, especially with the pandemic. Offer the opportunities of your stores online to your customers who try to stay away from crowded store environments and do not want to give up the convenience of virtual shopping.
Reduce Carbon Footprint
Nowadays, we feel the effects of climate change more and more every day. Fulfill your responsibility for a green world and eliminate the need to drive.
Collect Marketing Data
Data is the most valuable resource of our time. By contacting your customers more closely, you can collect data such as products they are interested in, their plans and contact information, and use this data in marketing activities. You can also increase your marketing power by integrating Assistbox with your campaign management applications.
Get Service Live in 3 Steps!
Define the sales representatives that will provide the service and pools through the admin panel.
Create the code to send calls via your website or mobile application.
Get the service live by adding the code you created in the second step to your platform.
What Makes Assistbox Different?
- Reporting
- Integration with Internal Systems
- Call Forwarding
- SDK & JS Library
- Co-browsing
- Appointment Infrastructure
- Calls on Browser
- Screen Sharing
- 2+ Participant
- Chat/File Sharing
-
Reporting
-
Integration with Internal Systems
-
Call Forwarding
-
SDK & JS Library
-
Co-browsing
-
Appointment Infrastructure
-
Calls on Browser
-
Screen Sharing
-
2+ Participant
-
Chat/File Sharing
-
Reporting
-
Integration with Internal Systems
-
Call Forwarding
-
SDK & JS Library
-
Co-browsing
-
Appointment Infrastructure
-
Calls on Browser
-
Screen Sharing
-
2+ Participant
-
Chat/File Sharing
-
Reporting
-
Integration with Internal Systems
-
Call Forwarding
-
SDK & JS Library
-
Co-browsing
-
Appointment Infrastructure
-
Calls on Browser
-
Screen Sharing
-
2+ Participant
-
Chat/File Sharing
Our Business Partners
Assistbox empowers its business partners with the solutions it offers. With this opportunity, business partners offer high value-added solutions to their customers and differentiate themselves from the competition.
Frequently Asked Questions
See All FAQWhich data is stored by Assistbox? Where is the data stored?
If Assistbox is used as a cloud service, all data such as photos, videos, etc. that are created during the call are transferred to the cloud. If the call is not made anonymously, the name, surname and, if available, phone and e-mail address of the customer are stored in the cloud. Assistbox servers are located in Turkcell Gebze Datacenter in Turkey.
Can we embed the Assistbox mobile application in our mobile application?
Yes. Assistbox mobile app has SDKs for Android and iOS. You can embed Assistbox in your mobile application with a single line of code.
What types of reports can I access through the admin panel?
You can track the number of incoming and answered calls, the duration of calls and the waiting times on the customers' side, based on the categories you have created through the Assistbox admin panel. You can follow the same statistics on the basis of the representatives. In addition, you can view the online time of agents.
What is the pricing model?
Assistbox has two types of licensing. The first model is the fixed user-based model, and you only need to purchase as many licenses as there are representatives to have calls with your customers. The second model is the concurrent call based license model. In this model, you can add as many users as you want to the system. However, you will be able to make as many simultaneous calls as the license you purchased.
Is it possible to customize and/or integrate Assistbox according to our needs?
Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform, and you can integrate Assistbox with your internal systems.
