With Assistbox, brands close the gap between their online and offline stores. By connecting online visitors to an in-store sales representative with just one click. It eliminates customer travel to see the product live or get more information etc. Maximize your purchase rates while providing a unique customer experience by using Assistbox.
We increased the total spend by 38% using this cross selling opportunity.
6x More Traffic
Online visitors stayed 6x longer when we met their needs with instant support.
98% Customer Satisfaction
Quick and easy visual experience created delighted customers.
Industry Leaders Trust Assistbox
#BenefitsFromAssistbox With Assistbox, Institutions;
Video Store Visits per Month
Sales per Month
Customer Appreciation per Month
Increase Your Sales, Reduce Returns and Exchange Requests
Allow your customers to explore your products in detail, connect to your sales representatives live with one click and confidently make their purchases.
By promoting your products live, you can direct your customers to the lines best suited to them and introduce them to new ones, at the same time minimizing returns
Why Assistbox Is Different?
We have been producing solutions for the retail industry since 2018 and we determine our roadmap according to the needs of the institutions we serve. We believe that this is the only way to build a great solution.
You can edit the Assistbox platform in accordance with your brand identity (logo, color, etc.).
You can easily integrate Assistbox with all your applications such as CRM, and call center.
You can follow the experience of your customers with end-of-contact surveys.
You can forward the active call to a different agent/pool.
You can report data such as call records, and call statistics.
You can easily integrate it into your website without the need for IT support.
You can easily manage users, queues and preferences from the admin panel.
Assistbox infrastructure is fully compliant with GDPR legislation.
The biggest difficulty when shopping online is being unable to see the product live, not being sure of its size, quality or features. Our application moves the physical store to your online channels and removes this obstacle. Offer this opportunity to your customers right away and have a trendy experience.
Bring solutions to consumer habits that change rapidly, especially with the pandemic. Offer the opportunities of your stores online to your customers who try to stay away from crowded store environments and do not want to give up the convenience of virtual shopping.
Data is the most valuable resource of our time. By contacting your customers more closely, you can collect data such as products they are interested in, their plans and contact information, and use this data in marketing activities. You can also increase your marketing power by integrating Assistbox with your campaign management applications.
Which data is stored by Assistbox? Where is the data stored?
If Assistbox is used as a cloud service, all data such as photos, videos, etc. that are created during the call are transferred to the cloud. If the call is not made anonymously, the name, surname and, if available, phone and e-mail address of the customer are stored in the cloud. Assistbox servers are located in Turkcell Gebze Datacenter in Turkey.
Can we embed the Assistbox mobile application in our mobile application?
Yes. Assistbox mobile app has SDKs for Android and iOS. You can embed Assistbox in your mobile application with a single line of code.
What types of reports can I access through the admin panel?
You can track the number of incoming and answered calls, the duration of calls and the waiting times on the customers' side, based on the categories you have created through the Assistbox admin panel. You can follow the same statistics on the basis of the representatives. In addition, you can view the online time of agents.
What is the pricing model?
Assistbox has two types of licensing. The first model is the fixed user-based model, and you only need to purchase as many licenses as there are representatives to have calls with your customers. The second model is the concurrent call based license model. In this model, you can add as many users as you want to the system. However, you will be able to make as many simultaneous calls as the license you purchased.
Is it possible to customize and/or integrate Assistbox according to our needs?
Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform, and you can integrate Assistbox with your internal systems.