The Store Comes to Your Home: 1:1 Live Video Shopping Experience from Doğtaş & Kelebek

Furniture shopping often requires seeing and experiencing products in-store. Doğtaş and Kelebek Furniture have brought this experience into the digital world with Assistbox infrastructure.
Now, customers can connect with sales representatives via the website with a single click and enjoy a 1:1 live video shopping experience.

Thanks to this service, users can examine products in detail and instantly get answers to their questions.

Example:

Ali wants to buy a sofa set for his new home but doesn’t have time to visit the store.
He clicks on the “Start Live Chat” option on the website.
A sales representative shows him the products live in the store, explains fabric details, and shares different color options.
Ali asks the questions he has in mind and makes his purchase decision through this experience.

Result: He experienced the in-store feeling without leaving his home.

The Assistbox infrastructure preferred by Doğtaş & Kelebek Furniture ensures a safe and seamless interaction between customer and sales consultant.

This and similar projects have quickly provided measurable benefits for both customers and companies:

🛒 Conversion rates from call to purchase increased by 20%.
⏱ Decision-making time shortened by 30%.
🙋‍♀️ Customer satisfaction scores reached 96%.

This service is not only for Doğtaş and Kelebek customers, but also serves as an example of digital transformation for the entire furniture industry.

• • Accessibility: Customers all over Turkey can access the store experience.

  • Efficiency: Sales teams can serve more people simultaneously.

  • Sustainability: Fewer physical visits mean a lower carbon footprint.

The project implemented by Doğtaş & Kelebek Furniture together with Assistbox brings a new meaning to customer experience in the furniture sector. It means comfort for customers, sales growth for the brand, and digitalization for the industry.

For full details, feel free to contact us.