A Brand New Customer Experience with Video Call Center!

Thanks to Assistbox, call centers go beyond just voice phone calls and offer a communication opportunity that increases interaction, trust, and satisfaction and meets today's expectations. Bring your call center operations to a new era with Assistbox and establish stronger bonds with your customers.

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Eliminate Voice Communication Issues

Avoid the problem of trust in voice calls, the difficulties of guiding the customer, and erroneous transmissions.

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Eliminate Security Worries

Prevent problems such as fraud concerns that your customers may experience from numbers they do not recognize.

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Multi-Channel Service Opportunity

Offer your customers a video support option on your mobile app, website, and all other channels.

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Take a Step for Social Responsibility

Offer solutions to age groups and hearing-impaired individuals who have difficulty in using call center services.

Call Centers Trust Assistbox

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#BenefitsFromAssistbox With Assistbox 100+ Customer per Month;

1.5M +
Call
99.9%
Successful Call

Your customers can contact your video call center whenever they want with a single click, or you can schedule meetings with the appointment infrastructure.

Let your call center representative provide your customers with the necessary support they need over video calls. If needed, support your customer's transactions by remotely controlling their mobile device.

Your customers, who have the opportunity to make a video call with an authorized person, can safely perform their transactions with your brand and institution, away from the worry of fraus, and complete their transactions much faster.

What Makes Assistbox Different?

  • Component Based Usage
  • White-label Usage
  • Advanced Integration Options
  • Remote Mobile Device Control
  • Recording and Reporting Opportunity
  • Ghost User
  • Calls on Browser
  • Independent and Instant Use
  • 2+ Participants
  • Work on All Device and App Types
  • Component Based Usage

  • White-label Usage

  • Advanced Integration Options

  • Remote Mobile Device Control

  • Recording and Reporting Opportunity

  • Ghost User

  • Calls on Browser

  • Independent and Instant Use

  • 2+ Participants

  • Work on All Device and App Types

  • Component Based Usage

  • White-label Usage

  • Advanced Integration Options

  • Remote Mobile Device Control

  • Recording and Reporting Opportunity

  • Ghost User

  • Calls on Browser

  • Independent and Instant Use

  • 2+ Participants

  • Work on All Device and App Types

  • Component Based Usage

  • White-label Usage

  • Advanced Integration Options

  • Remote Mobile Device Control

  • Recording and Reporting Opportunity

  • Ghost User

  • Calls on Browser

  • Independent and Instant Use

  • 2+ Participants

  • Work on All Device and App Types

In Which Situations Does Assistbox Provide Solutions?

By using Assistbox in your institution, you can easily digitize multiple processes.

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Hearing Impaired Call Center

Make solution processes easier by overcoming obstacles with Assistbox Video Call Services.

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Video Consulting

Carry out consultancy requests with remote video consultancy, save time.

Our Business Partners

Assistbox empowers its business partners with the solutions it offers. With this opportunity, business partners offer high value-added solutions to their customers and differentiate themselves from the competition.

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Frequently Asked Questions

See All FAQ

Which data is stored by Assistbox? Where is the data stored?

If Assistbox is used as a cloud service, all data such as photos, videos, etc. that are created during the call are transferred to the cloud. If the call is not made anonymously, the name, surname and, if available, phone and e-mail address of the customer are stored in the cloud. Assistbox servers are located in Turkcell Gebze Datacenter in Turkey.

Yes. Assistbox offers on-premise usage option as well as cloud service. If you need, you can install Assistbox on your own servers.

Yes. Assistbox mobile app has SDKs for Android and iOS. You can embed Assistbox in your mobile application with a single line of code.

You can track the number of incoming and answered calls, the duration of calls and the waiting times on the customers' side, based on the categories you have created through the Assistbox admin panel. You can follow the same statistics on the basis of the representatives. In addition, you can view the online time of agents.

Assistbox has two types of licensing. The first model is the fixed user-based model, and you only need to purchase as many licenses as there are representatives to have calls with your customers. The second model is the concurrent call based license model. In this model, you can add as many users as you want to the system. However, you will be able to make as many simultaneous calls as the license you purchased.

Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform, and you can integrate Assistbox with your internal systems.

Safe with us

We pride ourselves on our commitment to your security.

That’s why we’re ISO 27001 certified. Our architecture is enterprise-grade scalable and we ensure strong adherence to all key DPA and GDPR requirements.