A Brand New Customer Experience with Video Call Center!
Thanks to Assistbox, call centers go beyond just voice phone calls and offer a communication opportunity that increases interaction, trust, and satisfaction and meets today's expectations. Bring your call center operations to a new era with Assistbox and establish stronger bonds with your customers.
Your customers can contact your video call center whenever they want with a single click, or you can schedule meetings with the appointment infrastructure.
Let your call center representative provide your customers with the necessary support they need over video calls. If needed, support your customer's transactions by remotely controlling their mobile device.
Your customers, who have the opportunity to make a video call with an authorized person, can safely perform their transactions with your brand and institution, away from the worry of fraus, and complete their transactions much faster.
In Which Situations Does Assistbox Provide Solutions?
By using Assistbox in your institution, you can easily digitize multiple processes.
Hearing Impaired Call Center
Make solution processes easier by overcoming obstacles with Assistbox Video Call Services.
Carry out consultancy requests with remote video consultancy, save time.
Our Business Partners
Assistbox empowers its business partners with the solutions it offers. With this opportunity, business partners offer high value-added solutions to their customers and differentiate themselves from the competition.
Which data is stored by Assistbox? Where is the data stored?
If Assistbox is used as a cloud service, all data such as photos, videos, etc. that are created during the call are transferred to the cloud. If the call is not made anonymously, the name, surname and, if available, phone and e-mail address of the customer are stored in the cloud. Assistbox servers are located in Turkcell Gebze Datacenter in Turkey.
Can we install Assistbox on our own servers?
Yes. Assistbox offers on-premise usage option as well as cloud service. If you need, you can install Assistbox on your own servers.
Can we embed the Assistbox mobile application in our mobile application?
Yes. Assistbox mobile app has SDKs for Android and iOS. You can embed Assistbox in your mobile application with a single line of code.
What types of reports can I access through the admin panel?
You can track the number of incoming and answered calls, the duration of calls and the waiting times on the customers' side, based on the categories you have created through the Assistbox admin panel. You can follow the same statistics on the basis of the representatives. In addition, you can view the online time of agents.
What is the pricing model?
Assistbox has two types of licensing. The first model is the fixed user-based model, and you only need to purchase as many licenses as there are representatives to have calls with your customers. The second model is the concurrent call based license model. In this model, you can add as many users as you want to the system. However, you will be able to make as many simultaneous calls as the license you purchased.
Is it possible to customize and/or integrate Assistbox according to our needs?
Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform, and you can integrate Assistbox with your internal systems.