🎥 Before You Change Your Video Infrastructure, Talk to Us: Why Assistbox Stands Out

Today, many enterprises recognize the strategic importance of video communication in their customer engagement journeys. But the real question is: who you build this experience with, how, and for how long.

That’s where Assistbox comes in. Since 2018, we’ve been more than just a product — we’ve been a technology partner specialized in real-time video communication.

🎓 Deep WebRTC Expertise and Singular Focus

WebRTC is more than just a tech term — it’s the core of real-time communication and one of its most complex components. Founded in 2018, Assistbox has focused exclusively on this field, successfully implementing its infrastructure in dozens of use cases across industries like finance, customer service, and onboarding.

This singular focus allows us to respond quickly to new needs and resolve issues efficiently.

🤝 More Than a Product: A Long-Term Solution Partner

Assistbox is not a closed, single-purpose product. Thanks to its flexible infrastructure — including comprehensive APIs, SDKs, and white-label capabilities — it can be seamlessly adapted to a variety of platforms and projects.

In short, you don’t need to look for a new vendor every time a new need arises. With Assistbox, you’re investing in a lasting partnership.

🛠 100% In-House Technology

Assistbox is built from scratch by our own team. We don’t rely on third-party codebases like Jitsi or Twilio. This gives us the flexibility to develop and deliver any new feature or workflow, as long as it’s technologically possible.

⚡ Real Support, Real Partnership

Network issues? Firewall constraints? Internal policy challenges? Even when a problem isn’t directly related to Assistbox, we don’t back away. Our team proactively supports internal IT departments, becoming true collaborators in finding a solution.

This mindset is what transforms us from a vendor into a trusted partner.

📈 Proven Scalability: 15,000 Concurrent Sessions

Scalability isn’t just a bullet point — it’s a battlefield test. Since 2020, we’ve supported the Ministry of Justice in Turkey with their E-Görüş platform, handling up to 15,000 concurrent video sessions.

Not once have our clients experienced performance issues due to high load.

🔒 Stability and Security at the Core

We understand that stability isn’t just a technical requirement — it’s a business-critical factor. Any failure in a video session could result in revenue loss or reputational damage. That’s why we operate with a “zero-issue” mindset, ensuring:

• • Reliable connections
  • No drop-offs during calls
  • Flawless session recording
  • Smart bandwidth coordination

Our infrastructure is fully compliant with GDPR and local data protection laws, and regularly passes enterprise security audits. Moreover, our server-based recording system ensures that video data is preserved even in the event of a power outage.

🧠 Enterprise-Grade Features That Drive Real Value

“We’re not just providing video infrastructure. We’re making your operations smarter, more manageable, and more measurable.”

Here are some of our standout features:

• • Genesys & LDAP integrations
  • White-label support
  • Control over participant’s mobile camera (flash, photo capture, etc.)
  • Supervisor ghost mode
  • Real-time monitoring dashboard
  • Advanced analytics, logging & surveys
  • Appointment scheduling
  • Picture-in-picture, screen sharing, dynamic roles & permissions
  • A powerful admin panel and standalone queue management system

🗣 Let Our Clients Speak for Us

We work with over 50 large enterprises. Rather than explaining the product in detail, we prefer to connect you with our existing clients — so you can hear their feedback directly.

🎯 Planning a New Video Project? Let’s Talk.

Launching a new digital channel? Not satisfied with your current video solution?
Let’s have a conversation. We’re not here just to explain a product, we’re here to solve your problems.