Our Success Stories
Hear from them about what we bring to institutions.
With Assistbox, experts can easily overcome technical difficulties by examining the damage notifications live and collecting all the necessary information and evidence. While providing the fastest service to your customers, avoid the high cost of claim adjustment and possible fraud.
Benefit from 30% legal discount on video claim adjustment, eliminate travel costs and increase your profitability.
Avoid false claims made with someone else's images or images from the pre-policy period.
Reduce the on-site claim adjustment time from an average of 3 days to 5 minutes with the instant claim adjustment opportunity.
While an expert can make a maximum of 3 inspections per day by physical visit, increase this number to 30 and increase efficiency.
Nowadays, we are feeling the effects of climate change more and more each day. Fulfill your responsibility for a green world and start using Assistbox today.
The most important process that determines the satisfaction of the insured is the post-damage experience. The most annoying step in this process is waiting for the claim adjuster. The prolongation of the process also negatively affects the brand value of the insurance company. After the damage notification, offer a video claim adjustment to the insured with Assistbox, send the call link via SMS and collect all the necessary data about the damage within minutes. Create the claim adjustment report instantly using this data.
The competencies of Assistbox provide you with an opportunity as if you are physically at the risk address. During the call, you can confirm the location of the customer, turn on the flash of the device if there is not enough light, take a photo, mark the photo, and record video/audio.
Take control and control of the claim adjustment process in your institution with the possibilities such as recording, reporting, survey infrastructure, and integration with internal applications offered by Assistbox. Have evidential data in potential disputes and customer complaints.
Since 2018, we have reduced the claim adjustment time to 6 minutes in auto insurance, to 5 minutes in non-auto insurance, and the file closing times from 17 days to 6 days in the insurance companies we have been serving. Get these benefits right away by including Assistbox in your processes.
Send the call link to the insured as an SMS from the Assistbox panel and start the live video call.
While listening to the damage details from the insured, examine the current situation and record the information you need by making the necessary checks.
Easily create a claim adjustment report on the system by processing the data you collect and/or transferring the data to your own damage management application.
Full Integration with Internal Systems
Remote Mobile Device Control
Reporting
OCR and NFC
Survey Infrastructure
Marking on the Screen
SDK & JS Library
Appointment Infrastructure
Video Calls on Browser
2+ Participant
Chat and File Sharing
Screen Sharing
Full Integration with Internal Systems
Remote Mobile Device Control
Reporting
OCR and NFC
Survey Infrastructure
Marking on the Screen
SDK & JS Library
Appointment Infrastructure
Video Calls on Browser
2+ Participant
Chat and File Sharing
Screen Sharing
Full Integration with Internal Systems
Remote Mobile Device Control
Reporting
OCR and NFC
Survey Infrastructure
Marking on the Screen
SDK & JS Library
Appointment Infrastructure
Video Calls on Browser
2+ Participant
Chat and File Sharing
Screen Sharing
Assistbox empowers its business partners with the solutions it offers. With this opportunity, business partners offer high value-added solutions to their customers and differentiate themselves from the competition.
Hear from them about what we bring to institutions.
Which data is stored by Assistbox? Where is the data stored?
If Assistbox is used as a cloud service, all data such as photos, videos, etc. that are created during the call are transferred to the cloud. If the call is not made anonymously, the name, surname and, if available, phone and e-mail address of the customer are stored in the cloud. Assistbox servers are located in Turkcell Gebze Datacenter in Turkey.
Can we install Assistbox on our own servers?
Yes. Assistbox offers on-premise usage option as well as cloud service. If you need, you can install Assistbox on your own servers.
Can we embed the Assistbox mobile application in our mobile application?
Yes. Assistbox mobile app has SDKs for Android and iOS. You can embed Assistbox in your mobile application with a single line of code.
What types of reports can I access through the admin panel?
You can track the number of incoming and answered calls, the duration of calls and the waiting times on the customers' side, based on the categories you have created through the Assistbox admin panel. You can follow the same statistics on the basis of the representatives. In addition, you can view the online time of agents.
What is the pricing model?
Assistbox has two types of licensing. The first model is the fixed user-based model, and you only need to purchase as many licenses as there are representatives to have calls with your customers. The second model is the concurrent call based license model. In this model, you can add as many users as you want to the system. However, you will be able to make as many simultaneous calls as the license you purchased.
Is it possible to customize and/or integrate Assistbox according to our needs?
Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform, and you can integrate Assistbox with your internal systems.