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Frequently Asked QuestionsSee All FAQ
Which data is stored by Assistbox?
If Assistbox is used as a cloud service, all data such as photos, videos, etc. that are created during the call are transferred to the cloud.
Where is the data stored?
If the call is not made anonymously, the name, surname and, if available, phone and e-mail address of the customer are stored in the cloud. Data is optionally stored on Assistbox cloud servers or servers of the receiving institution.
Can we embed the Assistbox mobile application in our mobile application?
Yes. Assistbox mobile app has SDKs for Android and iOS. You can embed Assistbox in your mobile application with a single line of code.
What types of reports can I access through the admin panel?
You can track the number of incoming and answered calls, the duration of calls and the waiting times on the customers' side, based on the categories you have created through the Assistbox admin panel. You can follow the same statistics on the basis of the representatives. In addition, you can view the online time of agents.
What is the pricing model?
Assistbox has two types of licensing. The first model is the fixed user-based model, and you only need to purchase as many licenses as there are representatives to have calls with your customers. The second model is the concurrent call based license model. In this model, you can add as many users as you want to the system. However, you will be able to make as many simultaneous calls as the license you purchased.
Is it possible to customize and/or integrate Assistbox according to our needs?
Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform, and you can integrate Assistbox with your internal systems.
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