You Are As Close to Your Customers As Their Mobile Devices
With Assistbox, organizations in the financial sector can carry out their customer acquisition and signature processes remotely from end to end. Be as close to your customers as a mobile device, while providing a unique customer experience and minimizing your operational costs.
We have been producing solutions for the finance industry since 2018 and we determine our roadmap according to the needs of the institutions we serve. We believe that this is the only way to build a great solution.
Recognize faces on a photo or document.
Verify your customers' faces by matching their photos on the ID.
OCR and NFC
Read the information on all IDs, driver's licenses, and passports with or without a chip.
Detect users trying to commit fraudulent transactions.
Management from a Single Panel
Manage all your processes from a single app via the management panel.
Remote Mobile Device Control
Remotely manage customer device's features such as flashlight, and camera.
Component Based Usage
With Assistbox components organize your process in any flow as a lego set.
Server-Side Video Recording
All calls you make are recorded even if the connection is lost.
Our Business Partners
Assistbox empowers its business partners with the solutions it offers. With this opportunity, business partners offer high value-added solutions to their customers and differentiate themselves from the competition.
Which data is stored by Assistbox? Where is the data stored?
If Assistbox is used as a cloud service, all data such as photos, videos, etc. that are created during the call are transferred to the cloud. If the call is not made anonymously, the name, surname and, if available, phone and e-mail address of the customer are stored in the cloud. Assistbox servers are located in Turkcell Gebze Datacenter in Turkey.
Can we install Assistbox on our own servers?
Yes. Assistbox offers on-premise usage option as well as cloud service. If you need, you can install Assistbox on your own servers.
Can we embed the Assistbox mobile application in our mobile application?
Yes. Assistbox mobile app has SDKs for Android and iOS. You can embed Assistbox in your mobile application with a single line of code.
What types of reports can I access through the admin panel?
You can track the number of incoming and answered calls, the duration of calls and the waiting times on the customers' side, based on the categories you have created through the Assistbox admin panel. You can follow the same statistics on the basis of the representatives. In addition, you can view the online time of agents.
What is the pricing model?
Assistbox has two types of licensing. The first model is the fixed user-based model, and you only need to purchase as many licenses as there are representatives to have calls with your customers. The second model is the concurrent call based license model. In this model, you can add as many users as you want to the system. However, you will be able to make as many simultaneous calls as the license you purchased.
Is it possible to customize and/or integrate Assistbox according to our needs?
Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform, and you can integrate Assistbox with your internal systems.