Easily integrate Assistbox infrastructure, which we have developed with our expertise in video calling technologies, into your projects. Thus just focus on your workflows and reduce the total project cost.
We enable you to easily meet your needs with the infrastructure we have developed with the focus of being a video call solution provider for institutions. We offer solutions suitable for your project with our platform-independent use and wide integration options.
We do not have any problems with the increasing usage needs of our customers with large-scale usage.
In addition to our internal audits, we regularly pass our customers' security audits successfully.
We are aware of the importance of video call service, which is the point of contact with your customers, and we offer you a smooth experience.
We value your demands and make special development for you in line with your needs.
Assistbox has a large API and SDK pool and easily integrates with the software you use. Design 360-degree processes by integrating Assistbox with your call center, CRM, etc. software.
Use Assistbox as a cloud service with its infrastructure compatible with GDPR or request installation on your own servers.
Hear from them about what we bring to institutions.
In addition to its strong infrastructure, Assistbox offers more than a video call infrastructure with its competencies.
Which data is stored by Assistbox? Where is the data stored?
If Assistbox is used as a cloud service, all data such as photos, videos, etc. that are created during the call are transferred to the cloud. If the call is not made anonymously, the name, surname and, if available, phone and e-mail address of the customer are stored in the cloud. Assistbox servers are located in Turkcell Gebze Datacenter in Turkey.
Can we embed the Assistbox mobile application in our mobile application?
Yes. Assistbox mobile app has SDKs for Android and iOS. You can embed Assistbox in your mobile application with a single line of code.
What types of reports can I access through the admin panel?
You can track the number of incoming and answered calls, the duration of calls and the waiting times on the customers' side, based on the categories you have created through the Assistbox admin panel. You can follow the same statistics on the basis of the representatives. In addition, you can view the online time of agents.
What is the pricing model?
Assistbox has two types of licensing. The first model is the fixed user-based model, and you only need to purchase as many licenses as there are representatives to have calls with your customers. The second model is the concurrent call based license model. In this model, you can add as many users as you want to the system. However, you will be able to make as many simultaneous calls as the license you purchased.
Is it possible to customize and/or integrate Assistbox according to our needs?
Yes. We can make changes according to your needs as long as it does not affect the flexible and modular infrastructure of our platform, and you can integrate Assistbox with your internal systems.
That’s why we’re ISO 27001 certified. Our architecture is enterprise-grade scalable and we ensure strong adherence to all key DPA and GDPR requirements.
