Anadolu Hayat Emeklilik: Sign Language Call Center for the Hearing and Speech Impaired

As of 2025, Anadolu Hayat Emeklilik has taken a new step in digital accessibility for individuals with disabilities by using Assistbox infrastructure. Through the company’s website, hearing and/or speech-impaired individuals can connect with call center representatives who provide support in sign language with just one click. With this project, users can also schedule an appointment and receive services at their preferred time through professional sign language interpreters.

According to recent research, there are approximately 3.5 million hearing-impaired individuals in Turkey. A large portion of this community faces significant barriers in accessing services. Anadolu Hayat Emeklilik’s initiative not only enhances service quality but also plays a pioneering role in promoting social inclusion.

How Does the Project Work?

• • On the Anadolu Hayat Emeklilik website, there is a “Sign Language Support” button.

  • Without downloading any additional software or applications, users can connect to a video call with a single click.

  • Users may also choose to book an appointment for a later time that suits them.

  • Call center staff, with professional sign language support, answer all questions from individuals.

This project not only makes life easier for people with disabilities but also reinforces Anadolu Hayat Emeklilik’s vision of social responsibility and innovation.

The initiative launched by Anadolu Hayat Emeklilik can serve as an exemplary practice not only in the financial sector but also in telecommunications, healthcare, public services, and e-commerce.

If you are considering developing a similar solution for your brand, you can explore Assistbox to add value to your services as well.