Ford Digital Studio Brings the Showroom Experience to Your Screen

An Innovative Service that Digitizes the Physical Experience

Ford has launched its “Ford Digital Studio” service to redesign the customer experience with the possibilities of the digital world, choosing Assistbox as its infrastructure partner.

With this innovative service, customers can connect with Ford’s expert consultants via live video calls—without having to visit a physical showroom. They can access detailed information about vehicle models and enjoy one-on-one consultation through a seamless video connection.

Behind Ford Digital Studio lies Assistbox’s enterprise-grade video communication infrastructure.
This enables:

• • 🚀 Web-based, instant call initiation with no installation required

  • 🔒 Secure, GDPR-compliant connection infrastructure

  • 📱 Full compatibility with desktop, mobile, and tablet devices

  • 🔄 Seamless integration with Ford’s existing CRM and scheduling systems

Together, these features provide customers and consultants with a smooth, uninterrupted digital experience.

In the automotive industry, showroom visits often represent one of the most critical steps in the decision-making process. Thanks to Ford Digital Studio:

• • Customers can access information before visiting a showroom,

  • The pre-sales process is accelerated,

  • The overall experience becomes more efficient and better planned.

With this project, Ford is not only responding quickly to the digitalizing expectations of customers but also increasing the productivity of dealership staff and sales representatives.

Developed in collaboration with Assistbox, this solution has become a benchmark example of “digital consultancy in the automotive industry.”

Launching a project like Ford Digital Studio requires strong corporate technology partnerships and a reliable infrastructure.

If you also want to establish live, one-on-one video interactions with your customers and digitize processes such as showroom, sales, and support, Assistbox is here to help.