Has Your Coffee Machine Broken Down? 🛠️ Karaca Is Now Just One Click Away

One morning you wanted to make your coffee… but the machine didn’t work.
In the past, this meant days of waiting: calling the call center, dealing with appointment traffic, and waiting for a technician to come to your home.

Today, the picture has completely changed for Karaca customers.
With just one click on the website or mobile app, you can connect to a customer representative, and if necessary, a technician immediately joins in to solve the issue within minutes.

This is the new after-sales experience, powered by Assistbox.

The customer taps on the “Video Technical Support” option on the website. A representative starts the call, and the issue is evaluated together. Most problems are resolved right there with simple guidance.
If needed, the call is transferred to a technician.

For the customer, the result is crystal clear: a solution in minutes, with zero hassle.

And this transformation didn’t just simplify the experience; it also delivered measurable impact:

• • ⏱ Average resolution times dropped from days to minutes.
  • 🔧 On-site service needs were reduced by half.
  • 🙋‍♀️ Customer satisfaction reached 96%.

Karaca’s move shows that after-sales support processes are not just about “fixing complaints,” but about building long-term relationships with customers. When customers get fast solutions, their trust in the brand increases and so does their likelihood of choosing it again.

With technicians able to focus on more critical cases in the field, call center workloads reduced, and customers getting instant solutions, the outcome is both operational efficiency and customer loyalty.

With this project implemented together with Assistbox, Karaca has taken the after-sales support experience to an entirely new level. From now on, the sentence “my coffee machine is broken” is a matter of minutes, not days.

👉 If you also want to accelerate your customer support processes, reduce costs, and increase satisfaction, get in touch with us for more details.