Neova Sigorta’s Digital Claims Solution: Speed and Trusted with Remote Claim Adjustment

The most critical moment in insurance is the claim. The policyholder’s expectation is clear: a fast, reliable, and transparent solution. With Assistbox’s infrastructure, Neova Insurance has launched the Remote Claim Adjustment project to meet this expectation.

Imagine a small claim incident. In the past, it meant waiting days for an adjuster to arrive. Now, the process is completely different:

• • After reporting the claim, the policyholder receives a link for a scheduled time slot.

  • With a single click, a live call with the adjuster begins.

  • Using the phone camera, the damaged areas are shown.

  • The adjuster identifies the claim instantly.

Within minutes, the process is complete.

This solution not only makes the experience easier but also delivers measurable results:

📊 Average claim adjusment time dropped from 3 days to 20 minutes.
💸 The need for on-site adjustments decreased significantly.
📈 Operational costs reduced by 25%.
🙋‍♀️ Customer satisfaction increased by 90%.

Assistbox’s infrastructure is the invisible hero of this transformation. With a web-based setup that requires no installation, mobile compatibility, and secure infrastructure, adjusters can inspect damages as if they were on-site. Additionally, calls are recorded, ensuring process transparency.

Neova’s step is a concrete example of digitalization in insurance. Fewer field visits mean savings in both time and fuel. Faster processes lead to higher customer satisfaction. More efficient resource use reduces operational load. Ultimately, both individual customers and the industry gain.

Neova Insurance’s collaboration with Assistbox in remote claim adjustment is not just a technology investment but a reflection of customer-centric progress. Speed, trust, and accessibility come together to pave the way for next-generation insurance.

👉 Want to transform your customer experience with a similar project? Get in touch with us.