Digital Insurance by Aksigorta: Online Consulting and Remote Claim Adjustment

Aksigorta, powered by Assistbox infrastructure, offers its customers both online insurance consulting and remote claim adjustment.

One of the most critical moments in insurance is the claim process. What used to require long phone calls and on-site appointments can now be resolved with a single click through a video call.

When a customer wants to learn about policy details or inquire about a new product, they can instantly connect with a live consultant from the website with just one click.

After a claim is reported, the process is this simple:

🚗 A link is sent to the customer via SMS or email.
📱 The customer shows the claim instantly using their phone camera.
🛠 The adjuster makes real-time assessments without visiting the site.
☑️ The entire assessment process is completed in just minutes.

As a result:

🕒 Claim assessment time has been reduced from an average of 3 days to 5 minutes.
💸 Case closure times have dropped to as little as 20 minutes.
🤝🏻 Customer satisfaction scores have doubled.

Assistbox provides the secure and scalable infrastructure that ensures these processes run smoothly. Customers can access services without installation, while representatives can record and report calls.

Before: Customers had to wait for an adjuster to arrive for claims, and consulting required long call center conversations.
Now: With one-click video calls, processes are faster and customer satisfaction is higher.

Aksigorta’s initiative is not only setting an example for its own customers but also for the entire industry. Users across Turkey can access the same quality of service, while fewer field visits save time, resources, and reduce environmental impact. With this project, Aksigorta and Assistbox deliver speed and reliability in customer experience while leading the digital transformation of the insurance industry.

👉 If you want to transform your customer experience and digitize your operations, get in touch with us for more details.