A New Era in Shopping with Arçelik: 1:1 Live Video Shopping Experience

Innovation Bringing the Store to Your Home

Would you like to explore a product in-store before purchasing it? Thanks to Assistbox technology, Arçelik now brings this experience straight to your home. With just one click on the website or mobile app, customers can connect with sales representatives in physical stores and enjoy a 1:1 live video shopping experience.

When customers visit the website, they see the “Online Expert” option.
With a single click, they are instantly connected to a sales consultant in the store, who showcases the product live.

🛒 During the session:

• • Product features are presented in detail.

  • Customers can instantly ask their questions.

By choosing Assistbox for this project, Arçelik ensures a secure and seamless connection between customer and sales representative. The web-based system requires no installation, is mobile-friendly, and fully compliant with data protection regulations, ensuring a smooth experience.

Compared to traditional store visits, the impact of this solution is striking:

📈 Conversion rate from call to purchase increased by 20%.
🙋‍♀️ Customer satisfaction score reached 96%.
🛍 Cross-sell rate increased by 38%.

This step by Arçelik not only transforms customer experience but also shapes the future of shopping in the retail sector. Customers can now enjoy the same experience without visiting the store, sales teams can reach more people, and fewer physical visits support sustainability.

With Assistbox, Arçelik has brought together the physical and digital store experience—making shopping faster, more accessible, and more enjoyable.

👉 If you would like to digitize your sales processes and offer your customers a 1:1 live video shopping experience, get in touch with us.