Digital Roadside Assistance and Video Customer Experience from Renault

Renault, using Assistbox infrastructure, is delivering a seamless service experience to its customers through its website. Drivers can now start a video call with a single click during roadside assistance needs, instantly connecting with expert support. This allows car owners to receive fast, reliable, and solution-oriented service without having to wait at their location.

In addition, Renault customers can not only access roadside assistance but also connect directly with authorized dealers via video calls. Customers can enjoy a full showroom experience digitally, without the need for a physical visit.

🚗 Get information about vehicle models.
📋 Learn about campaigns and sales details.
🤝 Communicate one-on-one with sales consultants.

Renault’s customer communication center “Renault Dialog” is now supporting customers through video calls as well. Insurance, warranty, and service consultations, quick answers to technical questions, and one-on-one sessions that enhance customer experience are now easily accessible through video communication.

In this project, Assistbox provides Renault customers with a secure, fast, and user-friendly video communication experience. With its wide range of features, Assistbox enhances efficiency and strengthens the bond between the company and its customers.

This solution not only brings convenience to Renault customers but also shapes the future of digital customer experience in the automotive industry.

🌍 Customers across Turkey enjoy the same high-quality service.
💡 Dealer and Renault Dialog meetings are digitalized, speeding up processes.
🌱 Less physical travel means a smaller carbon footprint.

Renault’s project with Assistbox marks a pioneering step in transforming customer experience, accelerating roadside assistance and sales processes. To digitalize customer communication, optimize field operations, and enhance customer satisfaction, get in touch with us today.