Doğan Investment Bank Chooses Assistbox Infrastructure for Digital Onboarding ☑️

A New Generation Experience in Digital Banking

Doğan Investment Bank launched its digital onboarding (e-KYC) process in 2021, enabling customers to open accounts and become clients without the need to visit a branch.

One of the most critical steps in this process—the video call infrastructure—was provided by Assistbox.
The project’s consultancy and technology integration were carried out in collaboration with our partner, Veripark.

Compliant and Secure Video Identity Verification

Developed in full compliance with the Banking Regulation and Supervision Agency (BRSA)’s requirements for digital onboarding, the solution offers:

🔐 Secure connection infrastructure
🆔 Liveness detection and dual-side video support
📱 Browser- and mobile-friendly interface
🔄 Integration with CRM and customer acquisition systems

With these capabilities, the solution ensured a fast and seamless experience for both users and operations teams.

Within the scope of the project executed together with Veripark, the video call step was smoothly integrated into Doğan Investment Bank’s end-to-end digital onboarding journey.
All processes successfully passed multiple internal tests and audits in terms of information security, performance, and user experience.

This project stands as a model success story for digital onboarding in the financial sector.
It provides a strong reference for institutions aiming to move away from traditional banking processes and adapt to the expectations of new-generation digital users.

If you are also looking to implement a secure, high-performance, and regulation-compliant digital onboarding solution, Assistbox is ready for you. Reach out to us to request a demo or share your requirements.