Inclusive Communication from AgeSA: Sign Language Supported Call Center

A Leading Step in Digital Accessibility

In 2023, AgeSA launched a special service for individuals with hearing and/or speech impairments through its mobile application, powered by Assistbox infrastructure. Now, with just one click, they can connect directly with call center agents who know sign language.

This allows individuals with disabilities to act independently in their transactions and enjoy a seamless customer experience.

AgeSA’s innovative project quickly gained recognition both nationally and internationally.

🏆 With the project “Inclusive Digital Experience – Supported by Sign Language”, AgeSA won the Gold Award at the Smart-I Awards, one of the most prestigious honors for inclusivity in customer experience.

How it Works:

📱 The user opens the AgeSA mobile app.
📞 With one click, a video call is initiated.
👩‍🏫 They are instantly connected with a sign language–speaking call center agent.
✅ Their requests are completed quickly and securely.

By choosing Assistbox as the technology partner, AgeSA delivered a high-performance, secure, and user-friendly solution for people with disabilities:

🌐 Mobile-friendly, SDK-supported, and no installation required.
🔒 KVKK-compliant secure connection.
📊 Call reporting and quality measurement tools.
🎥 High-quality video calls.

This project not only makes it easier for individuals with disabilities to access the call center but also contributes to a broader social shift.

• • People with disabilities gain equal access to insurance services.

  • The project sends out a powerful message to society: “Everyone deserves equal access to services.”

  • AgeSA’s initiative serves as a role model not only for the insurance sector but also for institutions across other industries, offering a roadmap for similar projects.

📊 Research shows that brands offering accessible services are 70% more likely to be chosen by customers. This demonstrates that the project delivers both individual and corporate benefits. By implementing this solution with Assistbox, AgeSA ensures equal opportunities for individuals with disabilities while also setting a strong example for other companies in the sector.

If you also want to enhance inclusivity in customer experience, provide tailored solutions for people with disabilities, and accelerate your digital transformation journey, feel free to get in touch with us.