Developed for the Finance Sector: 14 Distinctive Features of Assistbox

The financial sector expects top-tier performance from technology providers across many dimensions, including uninterrupted service, robust security, full regulatory compliance, and the ability to adapt rapidly to change.

At Assistbox, we offer a purpose-built, scalable, and secure video communication infrastructure—customizable to each institution—for financial organizations delivering services such as remote customer onboarding, investment advisory, video-based transaction approval, and a sign language support line.

Below, we share 14 critical capabilities that set us apart, shaped by our experience delivering projects with leading institutions in the sector:

1. Premium Support Tailored for the Finance Sector

For projects that require critical business continuity:

• • A production system operating with regulated institutions such as Garanti BBVA, Kuveyt Türk, and Doğan Investment Bank.

  • An SLA-driven, highly experienced support team.

  • 24/7 on-call intervention capacity when required.

2. Full In-House Developed Infrastructure

• • The media server, signaling, and all other components are built in-house.

  • Full control over performance, security, and customization.

3. Fast, Easy Integration with Existing IT Infrastructure

• • API- and component-based architecture.

  • Ease of integration with systems such as call centers and mobile apps.

  • Compatibility with systems like LDAP, firewalls, and load balancers.

  • An abstraction layer that hides the complexity of WebRTC.

  • Go live with minimal IT effort.

4. Cost Advantage

• • Assistbox is VAT-exempt software.

  • Does not incur the corporate or income tax burdens associated with foreign products.

  • Offers a lower total cost of ownership (TCO).

5. Proven Scalability: 15,000 Simultaneous Calls

• • As part of the E-Görüş project carried out with the Ministry of Justice, we have successfully handled as many as 15,000 concurrent video calls since 2020.

  • No customer experiences load-related performance issues.

6. Full Regulatory Compliance

• • BRSA regulations and changes to the KVKK are monitored in real time.

  • Systems are promptly adjusted to maintain compliance whenever required.

7. Institution-Specific Solution Development

• • The product roadmap is tailored to each institution’s specific needs.

  • For example: an additional security step, custom integrations.

8. Rapid Adaptation to Industry Trends

• • Solutions for current needs such as call analytics and identity verification.

  • A framework that integrates quickly with institution-specific workflows.

  • An agile development culture.

9. Ownership-Driven Partnership Approach

• • A team aligned on the same goal: Beyond delivering a solution, we stand with you at every stage of the process.

  • Not short-term, but sustainable success: We take joint ownership of the success—not just the product.

10. Real-Time Monitoring and Intervention

• • System health, connection status, and call quality are monitored in real time.

  • Automated alerts enable rapid intervention.

11. Proven Reliability: Zero Downtime

• • An architecture that eliminates call connection failures, dropouts, and recording issues.

  • A server-based backup system that preserves recordings even during power outages.

12. Real-Time Call Monitoring and Intervention Dashboard

For roles such as supervisors and team leads:

• • Monitor all active calls simultaneously.

  • Join any call in “ghost mode” (invisible to the customer).

  • Provide whisper guidance that only the agent can hear.

Thanks to these features, quality control, coaching, and crisis intervention become much more efficient.

13. Advanced Capabilities that Deliver Real Value to Institutions

Assistbox is more than a call platform. With the advanced features below, it makes your operations more efficient, measurable, and secure:

• • Genesys & LDAP integrations.

  • Mobile device control (turn on camera, take photos, capture location, etc.).

  • For supervisors: multi-call monitoring, ghost-mode join, whispering, and coaching.

  • Surveys, detailed logging, and reporting.

  • Advanced admin console with dynamic roles & permissions.

  • Appointment scheduling, screen sharing, Picture-in-Picture (PiP) mode, and much more.

14. 🗣 “Let Our Clients Do the Talking”

Today, more than 60 large-scale institutions are operating with Assistbox infrastructure.

We’d be happy to explain everything in detail, but if you prefer, you can directly speak with our reference customers — they are the best advocates for our product.

Assistbox is more than just a provider of video call infrastructure — it is a strategic partner that develops tailored solutions for the financial sector and is actively involved throughout the entire project lifecycle.

🔗 Contact us to experience the difference we bring through our technical expertise and strong operational ownership.