The Era of Accessibility in Travel: Barrier-Free Experience with Assistbox

Where Accessibility Meets Technology: Inclusive Travel at Istanbul Airport

Today, accessibility is not considered a luxury or privilege but a fundamental right. Ensuring that every individual can continue their daily life and access services equally is of great importance. In this rapidly advancing era of technology, integrating accessibility solutions with technology has become inevitable. In this context, Assistbox’s innovative solutions provide a more livable world for individuals with disabilities across both digital channels and physical environments.

Assistbox, in collaboration with Turkcell Global Bilgi and İGA, has launched a significant project aimed at making travel more comfortable and secure for individuals with hearing and visual impairments. In a large and crowded space like Istanbul Airport, the implementation of a video call center system enables individuals with disabilities to move independently and access accurate information and guidance. This service, available 24/7, makes travel more accessible for everyone. It can be accessed via kiosks located at Istanbul Airport, the İGA website, and mobile applications.

Inclusive Services Through the Video Call Center

The Video Call Center service at Istanbul Airport offers tailored solutions for individuals with hearing and visual impairments. Thanks to Assistbox’s regulation-compliant platform—which requires no installation or integration and allows for detailed reporting of call statistics—users can receive the help they need quickly and efficiently. This system stands out not only with its technological infrastructure but also with its user-friendly interface and high-level security features.

For instance, a visually impaired traveler can find their way in the airport using the “Rota Yanımda” app, while a hearing-impaired traveler can comfortably perform their transactions through sign language communication. This allows individuals to enjoy a more independent and stress-free travel experience. Moreover, access to this service is just a single click away.

Solutions Driven by Technology

The Assistbox platform, with its wide range of features, is not only designed for individuals with disabilities but also for anyone in need of assistance. The system, which can also be used in processes like remote customer acquisition, technical support, and damage assessment, stands out as an indicator of a versatile and innovative infrastructure.

Inspiring the Future of Accessibility

The project launched by Assistbox, Turkcell Global Bilgi, and İGA is not limited to Istanbul Airport; it also serves as an inspiration for other organizations aiming to enhance accessibility. The need to develop more inclusive solutions for individuals with disabilities in public spaces is gaining increasing importance. This project acts as a guide for other institutions to implement accessibility-focused initiatives.

Creating a world where everyone has equal access to communication and services becomes possible through such projects. This innovative service launched at Istanbul Airport not only improves the travel experience of individuals with disabilities but also contributes to their greater participation in social life. Accessibility is not just a necessity—it is also a symbol of social equality.

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