Talk to Our Enterprise Team
Share your use case and technical requirements.
We’ll help you design the right video infrastructure architecture.
Need Immediate Assistance?
Speak directly with our sales or solution team to discuss your requirements.
Contact SalesBuilt for High-Volume, Regulated Operations
Designed for institutions where performance, compliance, and reliability are non-negotiable. Our infrastructure operates at scale without compromising security or uptime.
Frequently Asked Questions
See All FAQIs the Assistbox infrastructure fully owned by your company?
Yes. Assistbox is built on a proprietary video infrastructure developed and maintained by our in-house engineering team.
It is not built on top of a third-party video SDK. This ensures:
- Full control over performance optimization
- Customization aligned with regulatory requirements
- Scalable and secure architecture
- Long-term product independence without vendor lock-in
Can Assistbox handle high-volume enterprise operations?
Yes. The platform is designed to support large-scale, concurrent operations.
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Capable of managing millions of daily video interactions
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Built for high concurrency and traffic spikes
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Actively used in regulated industries such as banking, insurance, and telecom
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Horizontally scalable architecture
Assistbox is engineered for mission-critical environments.
What is the platform availability level?
Assistbox operates with a 99.999% availability target (five-nines uptime).
Our reliability architecture includes:
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Multi-region deployment
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High Availability (HA) infrastructure
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Automatic failover mechanisms
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Intelligent load balancing
The platform is built to support uninterrupted enterprise operations.
Where is data stored? Do you support data residency requirements?
Yes.
Assistbox can be deployed in multiple configurations:
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Cloud deployment
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Dedicated cluster
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On-premise installation
Data location is configured according to regulatory and enterprise policy requirements.
What security and authentication mechanisms are supported?
Assistbox is built to meet enterprise security standards.
Supported capabilities include:
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Single Sign-On (SSO – OpenID Connect / OIDC)
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Two-factor authentication (Authenticator app, SMS, email)
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Dynamic role and permission management
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Comprehensive logging and monitoring
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End-to-end encrypted communication
Security and compliance are foundational principles of the platform.
Can the platform be customized and integrated into existing systems?
Yes.
Assistbox follows an API-first architecture and supports:
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Integration with CRM systems
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Core banking and insurance platforms
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Contact center infrastructure
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Mobile SDK integration
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Enterprise-grade white-label customization
We have extensive integration experience in regulated industries.
What reporting capabilities are available in the admin panel?
The platform provides comprehensive reporting tools, including:
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Call volume and duration analytics
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Agent performance metrics
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Filterable session history and logs
Reports can be exported and integrated with external systems.
Can sessions be recorded? How is data retention managed?
Yes, but it is not mandatory.
Assistbox supports:
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Video, image, document, and chat recording
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Configurable data retention policies
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Customizable storage duration
Data governance is fully configurable based on enterprise policies.
What differentiates Assistbox from standard video solutions?
Assistbox is not just a video calling tool.
It is:
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A proprietary enterprise-grade video infrastructure
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Designed for regulated and high-volume environments
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Built with multi-region, HA, and dedicated cluster capabilities
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Capable of data residency configuration
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Enhanced with enterprise-grade AI modules
It is engineered for secure, scalable, and compliant digital operations.
Our Offices
Qatar
Ras Bufontas Free Zone Business & Innovation Park, PO Box: 14832 Doha, Qatar
+974 3058 6332
Turkey
Nur Street, Business Istanbul A Block, Floor 12, Apartment 115, Merdivenkoy Neighborhood, Kadıköy, Istanbul
info@assistbox.com
+90 216 808 01 46
