The Award-Winning e-Visitation Project of the Ministry of Justice: The Silent Power Behind Video Communication Infrastructure

An Innovative Step in Justice Technologies

Launched by the Ministry of Justice in 2020 and known as ACEP (Integration of Smart Technologies into Penal Institutions), the e-Visitation Project holds a special place within Turkey’s digital public services.

This system, which enables convicts and detainees to make video calls with their relatives, is not only the first of its kind in Turkey but also serves as a benchmark for many institutions thanks to its service quality and accessibility.

Thousands of Calls Take Place Every Day

This comprehensive system runs on a robust technology infrastructure capable of supporting over 15,000 simultaneous video calls.

• • Despite differences in device types, internet speeds, and user profiles,
  • in correctional facilities across Turkey,
  • thousands of calls are carried out every day seamlessly, with high stability and minimal need for support.

In a project where privacy, security, and stability must be at the highest level, the system remains operational almost without requiring any support. The ability of such a large-scale system to run stably with nearly no support needs is proof of Assistbox’s technical maturity and field resilience.

🏆 A Success Recognized with National and International Awards

The success of the project is not only reflected in its usage rates but also in the awards it has received:

🔹 Turkish Informatics Association (TBD) – 1st Place in the Public-to-Citizen e-Service Category (2023)
Chosen as the winner through votes from technopark representatives across 81 provinces.

🔹 ICPA (International Corrections and Prisons Association) – Excellence Award (2022)
At the congress in Orlando, USA, the project was selected as the best in the category of “Preventing Reoffending” among more than 600 participants from 75 countries.

These awards demonstrate that the project is not only an achievement in technology but also an exemplary public service in terms of social benefit and respect for human dignity.

Staying Strong Behind the Scenes: The Infrastructure Powering Technology

Thanks to its large-scale simultaneous call capacity, minimal support needs, and stable operation, the project has today turned into a true success story.

The video communication infrastructure behind the system, meticulously managed in every detail, stands out with its performance and reliability—quietly, yet powerfully.

Scalable and Secure Solutions Tailored for Public Institutions

For public institutions and regulated organizations aiming to implement digital transformation projects of similar scale, this project is a powerful example of what the right partnership and the right technology infrastructure can achieve.

For information and solution requests, please feel free to contact us.